Vendor management is a discipline that enables organizations to control costs, drive service excellence and mitigate risks to gain increased value from their vendors throughout the deal life cycle.
This enables organizations to optimally develop, manage and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services. This can help clients meet business objectives, minimize potential business disruption, avoid deal and delivery failure, and ensure more-sustainable multisourcing, while driving the most value from their vendors.
Vendor management is typically broken down into four steps:
The second part of the process is to select the best vendors that will be able to match your company’s performance characteristics. Every vendor will have its strengths and weaknesses, and choosing the right one is a very critical task to optimizing operational results.
Third is managing your suppliers, On a daily basis, your vendor managers will need to monitor performance and output, ensure contract terms are being followed, approve or disapprove changes, provide feedback, and develop relationships through effective communication, honesty, and integrity.
Finally, the fourth aspect of vendor management is meeting your goals on a consistent basis. This requires continuous work in influencing vendors to meet performance objectives to ensure profitability.
To get the most success out of your vendor management process, you need to take a strategic approach to building and maintaining relationships with your best vendors. Good suppliers are hard to come by, so it’s important to nurture your relationships with the suppliers you don’t want to lose.
Share information and priorities : For your vendors to effectively meet your needs to the best of their ability, it’s important for you to provide the necessary information in a timely manner. This might include launch dates, changes in design, forecast information, and other pertinent information that might affect quality or service.
Allow strategy and innovation : When you and your vendors work together on strategy, you can get the best value for your money. Invite the vendor to meetings that involve the product he is working on. You hired him because he’s an expert in that area so he could provide valuable insights or innovative suggestions that make the product better or even cheaper, which could give you a competitive advantage.
Look to the future : Short-term relationships with vendors will only lead to short-term gains and marginal cost savings. The real value comes from building partnerships for the long terms. Doing so will enable trust and commitment from your vendors, which could lead to discounts, preferential treatment, and access to expert knowledge.
Focus on win-win agreements : You won’t be able to build relationships with strong-arm negotiation tactics. Instead, you’ll create resentment that can lead to further problems down the road. Focus on negotiating agreements in good faith that allow both parties to walk away feeling good about the deal.
To get the most out of your vendor relationships, you need effective vendor management. Make sure you consider all four parts of the process and focus on building relationships, and you’ll get better value from your suppliers.